Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, company name, and any messages you send through our contact form. When you use our services, we collect data related to your outbound campaigns, including prospect information, email engagement metrics, and campaign performance data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage your outbound campaigns
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our services

3. Data Sharing

We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf, such as email delivery, data enrichment, and analytics. These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit and at rest. Access to client data is restricted to authorized personnel only.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Upon termination of your account, we will delete or anonymize your data within 90 days, unless retention is required by law.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at privacy@sentbyted.com. If you are a resident of the European Economic Area, you have additional rights under the GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

7. CAN-SPAM and Anti-Spam Compliance

All outbound emails sent through our platform comply with the CAN-SPAM Act and applicable anti-spam regulations. Every email includes a clear unsubscribe mechanism, accurate sender information, and a valid physical address. Unsubscribe requests are processed within 24 hours.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top.

9. Contact Us

If you have any questions about this privacy policy, please contact us at privacy@sentbyted.com.